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Remote Annex 2000 Hardware Installation Guide
Appendix C Warranty and Technical Support Information
C-6
You can also contact us via the Internet’s electronic services:
❑ Electronic Mail
In Burlington, MA: [email protected]
In the UK: [email protected]
❑ World Wide Web
http://www.xylogics.com
❑ Bulletin Board Service (BBS)
The BBS telephone number is (617) 273-1499. Use the modem
settings: 14400, 8, 1, N. Or, you can ftp files from the BBS at
bbs.xylogics.com.
Customer Assistance Programs
There are eight Xylogics’ Customer Assistance Programs available,
designed to provide high-level support packages that address a
variety of needs:
❑ Premium Customer Assistance.
❑ Prioritized Support Response.
❑ Express Hardware Replacement.
❑ Automatic Software Updates.
❑ Multiple-site Software Redistribution License.
❑ On-site Support and Consulting.
❑ University Support Program.
Contact your reseller for information on selecting and purchasing a
support plan.
- Remote Annex 1
- © 1996 Bay Networks, Inc 2
- Revision Level History 3
- Revision Level History 4
- Contents 5
- Contents 6
- Figures 8
- Tables 10
- About this Guide 11
- Printing Conventions 12
- Related Documents 13
- Preface 14
- Bay Networks Customer Service 15
- World Wide Web 17
- Customer Service FTP 18
- Support Source CD 18
- CompuServe 18
- InfoFACTS 19
- How to Get Help 20
- Remote Network Access 21
- Dial-up Routing 22
- Chapter 1 Introduction 23
- Remote Annex 2000 Description 24
- Supported 25
- Configurations 25
- Communications 25
- Front Panel 26
- Front Panel Components 27
- Rear Panels 28
- 8-Port Remote Annex 2000 29
- Rear Panel Components 30
- Physical Characteristics 32
- 6 in. (15 cm) 34
- Before you Begin 35
- 12345678 36
- 9 10111213141516 36
- Ethernet cable (see 38
- Figure 2-3): 38
- Figure 2-4): 39
- Connecting a Console Terminal 40
- Connecting Serial Devices 42
- 50–19,200 250 75 43
- 38,400 200 60 43
- 57,600 100 30 43
- 115,200 50 15 43
- floppy drive 47
- -Y (^Y) 51
- The system responds: 53
- $MCR NCP SET NODE BINGO\ 54
- Auto-initializing the ROMs 55
- BOOTP response with the sm 57
- 4 Boot the Remote Annex 58
- Command Descriptions 60
- (continued on next page) 61
- Command Description Use 62
- Remote Annex 2000 is booted 72
- 3 From the remote site: 73
- 2000 ROM Monitor commands 75
- Network test – PASSED 80
- [data bytes] [npackets] 83
- Interface sequence: sl12,net 87
- Prompt Description 90
- Statistic Description 91
- System LEDs 93
- Power-up and Boot Procedures 94
- On continuously 95
- Flashing irregularly 95
- Test Mode Diagnostics 99
- ● On continuously 101
- ■ Flashing irregularly 101
- Boot Failures 102
- Boot Error Report 104
- Error Description 105
- Appendix C) 109
- UNIX Host on a SLIP Interface 109
- # /usr/annex/erpcd -D5 110
- # boot -v 110
- VAX VMS Load Host on the LAN 111
- Remote Annex 2000 Dumps 112
- Serial Port 115
- Coaxial Center 116
- Conductor 116
- Coaxial Shield 116
- 10Base5 Ethernet Port 117
- 10BaseT Ethernet Port 118
- Serial Port Cables 119
- Loopback Connectors 121
- Table B-3 shows 122
- This appendix describes: 123
- Customer Assistance Programs 124
- Index 134
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